Who are we?

Expert By Net is a website specialized in the online sale of spare parts for individuals for heating, air conditioning, plumbing, ventilation and sanitary equipment.

Our mission is simple: to help individuals more easily find the right spare part, with a specialized offering, human support and reliable service at every stage of their order.

Expert By Net in a few words

With more than 10,000 references and 150 brands, Expert By Net offers individuals a complete range of spare parts and technical equipment to maintain, repair or replace their installations.

Since its creation, the website has developed with a clear ambition: to make purchasing spare parts simpler, faster and more reassuring. Today, Expert By Net provides a specialized selection designed to meet specific needs while making it easier to find the right reference.

A team of experts at your service

Behind Expert By Net, there is above all a dedicated, available and attentive team. Our advisors support individuals in finding the right spare part, answer their questions and guide them toward the most suitable solution for their installation.

This human dimension is an integral part of our identity and allows us to offer a clearer, more reassuring and more relevant service on a daily basis.

Our commitments every day

At Expert By Net, our commitment goes far beyond simply providing products.

We rely on concrete commitments that support every order daily: product availability, wide range of brands, easy payment and quality service.

Our goal is to offer individuals a clear, smooth and reassuring shopping experience, allowing them to order with complete confidence.

Our logistics strength

Our logistics organization plays a key role in the quality of service we provide. Thanks to our own warehouse, we control every stage of order preparation and shipping. This organization allows us to prepare orders quickly, optimize delivery times and best meet our customers' expectations with a reliable and responsive service.

Thanks to this organization, we are able to offer fast delivery within 24/48h, free delivery from €79 purchase, 3 payment methods available as well as returns possible within 30 days.

Free delivery*
within 24/48h

Offered from €79 purchase

3 payment methods available

Simple and secure payments.

Returns possible
within 30 days

Change your mind with complete peace of mind.

10,000 items
& 150 brands

Personalized customer service

At Expert By Net, we know that searching for a spare part can sometimes raise questions. That is why our team of experts is available to assist you in identifying and choosing the right product.

Our goal is simple: to help you quickly find the part suited to your installation and provide you with the information you need to order with greater confidence.

To contact us, several options are available to you:

• By email : contact@expertbynet.com
• By phone at 0 820 209 524
• Via our contact page : www.expertbynet.fr/contactez-nous

Our customer service is available Monday to Friday from 8am to 12pm and from 2pm to 5pm. (€0.12 incl. tax / min)

To help us process your request more efficiently, please provide the brand, model and year of manufacture of your device. This information allows us to guide you more quickly to the right reference.

A advice section to support you

Because better understanding your installation often helps you maintain it better and make the right choices, we have developed a advice section dedicated to individuals.

You will find content designed to support you in your projects: practical explanations, maintenance advice, help identifying certain parts and useful information to better understand how your equipment works.

From heating to plumbing, including faucets, ventilation and water treatment, our articles are designed to make these technical fields more accessible and help you become more independent.